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Returns & Replacements

Should you wish to exchange or return any items please contact us via telephone Monday-Saturday 8am-4pm or via Email: returns@toadfootwear.co.uk

Please state whether an exchange or refund is required by filling in the returns section on your invoice

Please note that all items must be returned unworn and in an unmarked condition. The item(s) must also be returned in the original box as this is part of the product. Any items returned to us in an unsellable condition or without the box will be returned to the customer. Please either enclose a copy of your receipt or details of your order in the parcel. Our returns address is as follows:

Toad Footwear
Unit 1A Foxwood Way
Chesterfield
Derbyshire
S41 9RA

Should you wish to return the shoes via an alternative shipping method, please send the shoes via a guaranteed delivery service, such as Royal Mail Recorded Delivery, as we cannot be held liable for any goods lost in transit to us. 

*Please note that we do not refund any initial postage costs or the postage cost of returning the shoes back to us. 

International customers please note that if a customs label is required when returning, you must mark the item as "Return Purchase".

Items purchased as Christmas presents from 14th November - 24th December 2018 will qualify for our extended Christmas returns policy. Items may be exchanged or refunded up to and including Wednesday 9th January 2019. Items returned after this date unfortunately cannot qualify for an exchange or refund. Items purchased after the 24th December 2018 will qualify for our normal 14 day returns policy.

Exchanges

If you require an exchange then please let us know the size or style you would like to exchange your original item for. We will save the required item for you until we have recieved the original purchase back in store and are able to process the exchange.

UK Customers - 

All exchange items are posted free of charge back out to you via our Royal Mail Tracked 2-3 working day delivery service! If you require a faster delivery for your exchange pair then please let us know and we will send you a payment request to cover any additional postage service.

International Customers - 

Unfortunately we cannot offer free postage on any exchange items to international customers. We therefore require an additional payment of £10.99 to cover the international postage cost of sending the exchange pair back out to you. You must cover all costs to return the item (s) to us.

Refunds

We can only issue refunds to the original payment method. For cards the money will go back on to the card originally used to place your order and PayPal payments will be refunded back into your PayPal account. The refund typically takes 2-3 working days in the UK to appear in your account, however this is dependent on your bank/card issuer.

Faulty/ Incorrect Items

If you believe that you have received a faulty or incorrect item then please contact us at the following email address: returns@toadfootwear.co.uk or by telephone on 01246 807177, please do not just return the shoes without contacting us first. We will then advise you on how to proceed with returning the shoes back to us.

If you return the shoes without contacting us first then we will not be able to reimburse you in full for your postage cost of returning the shoes back to us.

Please provide us with as much information as possible about the fault or error so that we can determine if the fault is a manufacturing error or not.

We have to inspect all faults in store before any decision can be made about an exchange or refund. Once the fault or error has been confirmed we can process an exchange or refund. 


  • All our prices include VAT at the current rate of 20% VAT REG - GB816663906