For further information please do not hesitate to contact us via email orders@toadfootwear.co.uk or via telephone 01246 276014 Monday-Saturday 9.30-5.30.

Shipping and Returns

Delivery times

We aim to dispatch your order the same day if we receive payment before 2pm, otherwise in 1 working day. We do not dispatch at the weekend.

Western Europe: Please allow up to 7 working days from confirmation of order for delivery.

Rest of the world: Please allow up to 7 working days from confirmation of order for delivery.

Delivery charges (Per Order)
UK / Channel Islands: FREE
For postage to Europe / Rest of the World, this will depend on the weight of your item. Postage starts from £9.99. You will be informed of your postage costs after updating your shopping basket.

How are your items delivered?

UK: We dispatch first class recorded via the Royal Mail and a signature will be required on delivery

International: Your items are sent by Royal Mail International Signed For. On receipt of the goods a signature will be required.

Exchanges and refunds

Should you wish to exchange or return any items please contact us via telephone Monday-Saturday 9.30-5.30 or via email returns@toadfootwear.co.uk, please do not simply return them without our consent. Please return your item(s) unworn and in an unmarked condition within 14 days, enclosing a copy of your invoice to:

toad
1-3 Stephenson Place
Chesterfield
Derbyshire
S40 1XL

Please send the shoes via a guaranteed delivery service, such as Royal Mail Recorded Delivery, as we cannot be held liable for any goods lost in transit to us.

Please state whether an exchange or refund is required. If an exchange is required you must pay for all postage costs incurred including the charge for the return pair. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.

In the case of a free postage offer, shoes which are returned to us for non-fault purposes will be refunded minus a £2.99 postage charge.

Alternatively, you can take the shoes with your invoice or delivery note into toad, Chesterfield.

All our prices include VAT at the current rate of 17.5%

VAT REG - GB816663906